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All the songs in the "favourite songs" section are greyed, even the downloaded ones, and I can't play any. If I search for a song I can play it, but as soon as I had it to favourites it's greyed and won't play anymore.

Any ideas to solve that ? I tried restarting the phone, uninstalling the app, nothing works

All the songs in the "favourite songs" section are greyed, even the downloaded ones, and I can't play any. If I search for a song I can play it, but as soon as I had it to favourites it's greyed and won't play anymore.

Any ideas to solve that ? I tried restarting the phone, uninstalling the app, nothing works

Hello ​@Ambel 

Could you share with us a screenshot of the ‘greyed’ songs in your Favourites to check it out, please?

In the meantime, you can try to empty the smart cache in the settings of your Deezer app and also try to increase the smart cache bart to the max for better results 🤙

 

All the songs in the "favourite songs" section are greyed, even the downloaded ones, and I can't play any. If I search for a song I can play it, but as soon as I had it to favourites it's greyed and won't play anymore.

Any ideas to solve that ? I tried restarting the phone, uninstalling the app, nothing works

Try logging out and back into the app, clear app cache, or check if your subscription is active. If that doesn’t help, contact the app’s support.

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