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Do you need help with Deezer on you Android device? Ask your questions here!

  • 773 Topics
  • 3,830 Replies
772 Topics
M
Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

 Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen?  I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

1264
Jaime.Deezer
Community Manager
J
Runaway Baby
jonnybRunaway Baby
asked in Android
playlist order

When will Deezer reinstall the functionality to order manually (drop & drag) songs in a playlist in their Android phone version?

193
Nina Nebo
Deezer Legend
P
Tiny Dancer
po.parfaitTiny Dancer
posted in Android
no access to downloaded songs

Hello,For some reason I am not able to access my downloaded songs anymore when offline. 

51
Alfredo.Deezer
Community Manager
S
Tiny Dancer
Shadow777Tiny Dancer
posted in Android
Deezer App not remember position after power loss

Hey thereI use Deezer on my Android without problems - thats good.But on my Android Car Radio i have the problem, when i turn the key more than 10 seconds the Device is going in some deep sleep and Deezer forgot the position where it was.So it remembers the Song but start it new.I listen a lot Prog Metal and there are many long Songs so i do not like this.Even there are other Apps that are fully working i thought the problem is my Car not Deezer. But last weeks i start to listen Podcasts with Deezer and i was “shocked” because when listen Podcasts Deezer remembers the position (if not it would be even more worse at one hour Podcasts). So why the difference? What can i do that Deezer remember the position in Songs too? I do not find anything in the preferences. Thanks

61
Alfredo.Deezer
Community Manager
S
Tiny Dancer
simlevikingTiny Dancer
asked in Android
new button is crap

Le bouton central, avec 3 points, qui cachait les actions, a été déplacé en haut à droite, et vu la la taille des smartphones, ce n'est pas du tout ergonomique... Et en plus il marche une fois sur deux... Pourriez vous svp rétablir l'interface utilisateur d'avant ? Merci 

81
GropplerZorn
Deezer Legend
I
Runaway Baby
InurukRunaway Baby
asked in Android
Audio stopping when next song comes on

When I'm playing music via my car's bluetooth using my phone, when one song ends and another begins no audio plays. Audio only plays if I skip to the next song. My phone is a Pixel 6

494
awesomemac
Deezer Legend
M
Runaway Baby
MdC00887Runaway Baby
asked in Android
Android auto song search in playlist

I saw a topic from a few years ago. Looks like it hasn't been solved but maybe I'm overlooking something. Is it possible to see a full playlist in deezer Android Auto app? If I click on a playlist it just starts with the first song and I can't choose any song manually. Just switched to deezer from Spotify and there it first opens the complete playlist and you can select your song. If it's not possible I've to switch back to Spotify because this function is absolutely a must. 

151
awesomemac
Deezer Legend
E
Runaway Baby
exogadgetRunaway Baby
asked in Android
The requested content is not loading. Error: MS1002

Doesn’t matter what software I use, I’m getting this error:"The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.I logged out/in, cleaned cookies, caches etc.

66435
G
Tiny Dancer
A
Runaway Baby
andreab 0303Runaway Baby
posted in Android
Sleep timer disappeared

I have been a very satisfied Deezer user for many years. But the latest version (8.0.36.4 on Samsung Galaxy S25+) seems to have lost the sleep timer. In addition, the options menu (3 dots in the upper right corner) is not opening. Could this please be fixed?

36018
P
Runaway Baby
J
John.Nowak
asked in Android
Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

263022
R
Tiny Dancer
R
Runaway Baby
RoMXRunaway Baby
asked in Android
Anyone working for Deezer can explain why my android app keeps crashing since your major release (the one with the new branding)?

I've noticed performance issues for a while but the frequency now makes me reconsider my decade long loyalty for Deezer…Any idea? My app is obviously up to date, with available storage and such…Thanks 

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R
Runaway Baby
A
Runaway Baby
Ari BedatRunaway Baby
posted in Android
When are you going to fix your downloads?

Seriously, this is ridiculous. How can I go from having 1500+ songs downloaded to waking up one day and NONE of them stream in offline mode. This has been the same garbage since I started using this in 2020. It's been 5 years and you guys haven't done much but remove features and break the ones you kept. HOW? I find it insane that even with my low expectations and standards for any streaming app, all of you fail to do the most basic thing. Wtf are you doing with our money? Certainly not using it to improve anything.

222
Roger Flores
Runaway Baby
S
Runaway Baby
strerdRunaway Baby
asked in Android
The same 50 songs come up when I'm playing my music.

I have 4900+ songs in my list & the same 50 songs keep coming up. I used to pay but I stopped because it was to expensive. I’m a free user.Wheatus came up with one song in between. Don’t get me wrong, I like the song, but twice with 1 song in between. I listened to it the next day & today.I’ve gone into settings & deleted what I could (without deleting all). The same thing happens - I get the same 50 songs coming up. I love KMFDM but Godlike is all that comes up. I have 20 tracks but the only one I hear is Godlike.I can’t remember the last time I heard The Tiger Lillies or Nancy Sinatra. Your algorhythm is all screwy. My phone is an Andriod last years model. The same thing happens on my computer.Please fix this. 

323
S
Runaway Baby
B
Runaway Baby
BusinessclownRunaway Baby
asked in Android
connecting to Sony WiFi speaker

Hello,In recent weeks Deezer is not connecting well to my Sony WiFi speaker. Spotify does it and so does YouTube, so it seems to be a Deezer issue.It takes a long time to connect and then, if once connected, it lags a lot. Sometimes the app seems to detach from the speaker and the speaker keeps on playing the old playlist, but I can't control it anymore and the only way to stop the music is to manually switch off the speaker.Very annoying, if not solved I'll have to cancel my family subscription, I'm afraid.

122
B
Runaway Baby
R
Runaway Baby
RautakuulaRunaway Baby
posted in Android
Serious contact difficulties at least two buttons in the player

in the music player it is really hard to get to the previous page using the arrow in the top left corner. The same difficulty is also found in the three dots on the right.Really hard to get a song added to the playlist!The old look is flawless and user-friendly The mentioned buttons are marked inside the red squares in the image. 

71
Nina Nebo
Deezer Legend
P
Runaway Baby
Paul4827362
asked in Android
How to delete individual songs from dowloads

My case is the following:I added a song to a downloaded playlist, automatically downloading that new song. After a while, once the song is already downloaded, I want to delete it from my downloaded songs. I delete it from my playlist, however the song continues being in my downloaded songs, even out of the playlist, and I want to delete it completely. In my "downloaded music" section, it only shows my downloaded playlists and not individual songs (out of playlists).How can I delete the individual songs completely?I don't know if this is a recurring thing with everyone or just me, but it bothers me a lot. Thank you.

194
P
Runaway Baby
V
Tiny Dancer
VixenFawTiny Dancer
posted in Android
skip initial 15 artist pick

Literally trying to start using this app and am getting ready to give a single star and uninstall before i get to listen to a single song, as i am being forced to select 15 artists i like, when i want to find new stuff and don't know the artists of the songs i like. This is worse than a bug, and saying its a feature is a poor excuse

173
GropplerZorn
Deezer Legend
S
Runaway Baby
SalznpfefferRunaway Baby
posted in Android
Why is my app constantly freezing and not playing any songs

Redmi phone. Premium account.Have logged in and out.Tried to uninstall and reinstall but can't.Nothing in my cache - it's cleared.   Cannot play any songs and download for offline use. Always have a "loading" signal going but doesn't actually end until I leave the app. Been like this for 3 days. Can't play, move things around, or download. The app seems more prone to glitches than other music providers. Please assist.  Update:Managed to uninstall and reinstall. Songs can be played now but I can't download any playlists at all now. Argh!!! Final update: it's working again! Phweef!

150
S
Runaway Baby
A
Runaway Baby
AmbelRunaway Baby
posted in Android
Can't play my favourite songs

All the songs in the "favourite songs" section are greyed, even the downloaded ones, and I can't play any. If I search for a song I can play it, but as soon as I had it to favourites it's greyed and won't play anymore.Any ideas to solve that ? I tried restarting the phone, uninstalling the app, nothing works

232
G
Tiny Dancer
D
Tiny Dancer
DcalahorroTiny Dancer
asked in Android
Three dots unusable with Samsung UI 7

The new UI on Samsung features a drop down gesture menu right where you put the three dots, so I can't touch them anymore, making extremely difficult to access album info, add to a Playlist. Deezer, you screwed this up. Fix it and fix it soon. It was perfect right where it was, I'm not paying for this.

141
awesomemac
Deezer Legend
A
Runaway Baby
Arnaud SchaefleRunaway Baby
asked in Android
pubs qui bloquent tout

Bonjour.L'application Deezer buguee sur des pubs très fréquemment. Deezer ne parvient pas à diffuser le son de ces pubs. Cela se produit aussi bien sur une connexion wifi que sur données mobiles. Bien sûr j'ai déjà tenté de vider le cache, mais sans succès. Quand cela se produit sur une connexion Android auto, la seule solution est de couper le moteur et de redémarrer le portable. J'ai déjà posé la question voici quelques mois mais je n'ai pas eu de réponse de votre support. Une solution autre que de désinstaller définitivement l'application?

162
A
Runaway Baby
M
Runaway Baby
Mike229Runaway Baby
asked in Android
Android Automotive Deezer

Hi AllWhen the Android Automotive Deezer first came along it had a HiFi option in setting, but this was removed about 12months ago. Why? And is there any plans for it to return?

425
GropplerZorn
Deezer Legend
E
Tiny Dancer
enzo.de.jongTiny Dancer
asked in Android
podcast: FD dagkoers

.

61
Nina Nebo
Deezer Legend
G
Runaway Baby
Garnage2kRunaway Baby
posted in Android
volume goes down and app keeps playing

Two thing: 1. When a song finish and the next start, the volume turns down on that specific song. I have to change song, and then the volume goes up to normal again.How do I fix, so it doesn't change volume between songs? 2. When I remove my usb-c (from the phone, after it have been connected in my car), the app changes song and keeps playing on the phone. How do I make it stop playing when usb-c is taken out of the phone? Kind regards Steffan Nielsen 

4610
Alfredo.Deezer
Community Manager
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community,The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action:I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue.Running latest deezer on android 14 

227
Alfredo.Deezer
Community Manager
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