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Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

 

Hi ​@Ingrid Bortels !

 

Can you tell me which device the problem occurs on?
You mentioned phone and desktop app so ...


I have a blank screen on my Windows 10 PC with the app from the Microsoft store. Deinstallation and fresh install did not help.


could you please share a screenshot with the problem that you mentioned? ​@Maaareee 
Thanks


Yes, of course.

There you go.

 

 

EDIT:

NVM. I just in this minute figured out, there was a firewall problem. Somehow, the firewall started blocking the Deezer app. 


Can’t you add Deezer to the trusted websites in your firewall?


I get the windows app going black screen - after I have run windows update.


And it worked good before this Windows update?


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